Adjustments/Refund. Greystone Designated Provider (GDP) will make adjustments/refunds with respect to services provided whenever appropriate. If services are terminated or canceled, payment is received from an alternate source or any fee is adjusted, and the subject payment was made via a credit or debit card, merchant will prepare and transmit a credit transaction, electronically, for the amount of the adjustments as a deduction from the total amount of transactions transmitted that day. Merchant shall make no cash refunds on transactions and shall handle all credit adjustments/refunds as provided in this paragraph.
Although three to five business days are the norm for a Visa/MasterCard/American Express credit or debit card transaction reversal, it is not uncommon for the process to take up to 30 days. The timing is under the control of your financial institution or credit/debit Card Company as the GDP has no control or ability to expedite payments.
If you have any questions about this policy, please contact the designated GDP by going to our Contact Us Page.