A Pleasant Surprise
A Pleasant Surprise
Dolores D’Angelo is the receptionist at Lehigh Health and Rehabilitation Center, and her experience working at a skilled nursing center is not what she expected.
Working at a place that attracts people who are at their lowest is not necessarily a job Dolores expected to be uplifting and joyful. It’s not a place she expected people to be kind, loving and accepting of one another, in a world where people seem to constantly tear each other apart.
But to her pleasant surprise, Dolores has found purpose, love and appreciation. Her job is so much more than tending to a desk at a skilled nursing facility, and here’s why:
“Most residents here are in pain, trying to recuperate and thinking about going home. You would think that they would only be thinking about themselves. Thinking “Why me?” But that’s not usually the case.
We have residents of different nationalities, different cultures, different religions etc. all talking with each other. Often I see them trying to cheer up another who may seem depressed. I’ve seen one “wheelchair” give a boost to another “wheelchair”, sometimes forming a conga line!
Very often I hear the words “I love you” from family members and friends. At what other job can you hear those words out loud?
In my opinion men are not known to be as empathetic as women, but here you can see that. When they come to visit, you can see them bringing in clothes they have washed, and flowers and goodies. They make the residents laugh, drive their family and friends to visit, and more.
I have realized that my Receptionist area is what I call the “Venting Corner”. People have a tendency to release, and then go on with their work.
Today, a visitor, a senior man maybe of the age of 80, stopped to talk with me. He shared a story with me about when someone he knew, before that person passed away, had asked him to get baptized. This visitor said to me “I don’t know if I can tell you this story without crying.” Well, he told me the story and teared, but for some reason he needed to share this with me. I held his hand and then he was good to go.
What other place can you experience all these beautiful human traits?” -Dolores D’Angelo, Receptionist